tag:blogger.com,1999:blog-30549380.post115460584310447696..comments2023-10-30T16:07:29.155+01:00Comments on Marketing 2.0: AOL: free might be the answer to avoid getting Dell'dAnonymoushttp://www.blogger.com/profile/12013911783760752547noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-30549380.post-1154682114579428902006-08-04T11:01:00.000+02:002006-08-04T11:01:00.000+02:00As a follow up to this post yesterday, AOL is just...As a follow up to this post yesterday, AOL is just sending another signal to his customers and stock holders: "massive layoffs are expected as AOL stops actively marketing its dial-up services in the United States and reduces its need for customer-support centers." <A HREF="http://news.yahoo.com/news?tmpl=story&cid=562&e=1&u=/ap/20060803/ap_on_hi_te/aol_layoffs" REL="nofollow">reports</A> Associated Press.<BR/><BR/>That's a strange way to improve its customer service. The rationale behind it seems to be that needs for live customer service will decrease as it's not free, explains AP. The Free offer is expected to drive more customers to cancel their paid subscription to move to the free services, leading to more "Vinnie's" experience. Stay tuned...Anonymoushttps://www.blogger.com/profile/12013911783760752547noreply@blogger.com